Henon,, P., & Altman,, E. (2009). Assessing service quality: Satisfying the expectations of library customers. Ess Ess.
শিকাগো স্টাইলে সাইটেশনHenon,, Peter, এবং Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. New Delhi: Ess Ess, 2009.
এমএলএ সাইটেশনHenon,, Peter, এবং Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Ess Ess, 2009.
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