Henon,, P., & Altman,, E. (2009). Assessing service quality: Satisfying the expectations of library customers. Ess Ess.
استشهاد بنمط شيكاغوHenon,, Peter, و Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. New Delhi: Ess Ess, 2009.
MLA استشهادHenon,, Peter, و Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Ess Ess, 2009.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.