Gilmore,, A. (2003). Service marketing and management. Response Books.
シカゴスタイル引用形Gilmore,, Audrey. Service Marketing and Management. New Delhi: Response Books, 2003.
MLA引用形式Gilmore,, Audrey. Service Marketing and Management. Response Books, 2003.
警告: この引用は必ずしも正確ではありません.