Evans,, J. R. (2005). Total quality: Management, organization and strategy. Cengage learning.
Chicago Edition CitationEvans,, James R. Total Quality: Management, Organization and Strategy. Australia: Cengage learning, 2005.
MLA Edition CitationEvans,, James R. Total Quality: Management, Organization and Strategy. Cengage learning, 2005.
Warning: These citations may not always be 100% accurate.