Clow, K. E. (2008). Services marketing: Operation, management and strategy (2nd.). Biztantra.
シカゴスタイル引用形Clow, Kenneth E. Services Marketing: Operation, Management and Strategy. 2nd. New Delhi: Biztantra, 2008.
MLA引用形式Clow, Kenneth E. Services Marketing: Operation, Management and Strategy. 2nd. Biztantra, 2008.
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