Cita APA

Clow, K. E. (2008). Services marketing: Operation, management and strategy (2nd.). Biztantra.

Chicago Edition Citation

Clow, Kenneth E. Services Marketing: Operation, Management and Strategy. 2nd. New Delhi: Biztantra, 2008.

Cita MLA

Clow, Kenneth E. Services Marketing: Operation, Management and Strategy. 2nd. Biztantra, 2008.