Madhavi Garkaparthi. (2005). CRM in service sector: A practical approach. The ICFAI University Press.
Chicago Style aipamenaMadhavi Garkaparthi. CRM in Service Sector: A Practical Approach. Hyderabad: The ICFAI University Press, 2005.
MLA aipamenaMadhavi Garkaparthi. CRM in Service Sector: A Practical Approach. The ICFAI University Press, 2005.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.