Gopal,V.V. (2005). Total quality management: Applications and cases. The ICFAI University Press.
Chicago Edition CitationGopal,V.V. Total Quality Management: Applications and Cases. Hyderabad: The ICFAI University Press, 2005.
MLA Edition CitationGopal,V.V. Total Quality Management: Applications and Cases. The ICFAI University Press, 2005.
Warning: These citations may not always be 100% accurate.