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Customer service: empowerment and entrapment

Xehetasun bibliografikoak
Beste egile batzuk:	Sturdy, Andrew
Formatua:	Printed Book
Argitaratua:	New York Palgrave 2001
Gaiak:	Customer service Management

Antzeko izenburuak

How to turn Customer Service into Customer Sales
nork: Bernand Katz
Argitaratua: (2000)

Customer-driven services management/
nork: Balachandran, S
Argitaratua: (1999)

Customer service building successful skills for the twenty - first century
nork: Lucas, Robert W
Argitaratua: (2012)

Providing exceptional customer service /
nork: Rowson, Pauline .
Argitaratua: (2005)

Customer driven services management /
nork: Bakachandran , S .
Argitaratua: (2004)

Customer- driven services management
nork: Balachandran, S
Argitaratua: (1999)

Customer service in co-operative banks /
nork: Dileep, A. S.
Argitaratua: (2010)

Customer service excellence: trends and strategies /
nork: Nageswara Rao S B
Argitaratua: (2004)

Customer service: a practical approach/
nork: Harris, Elaine K.
Argitaratua: (2013)

Design and operation of customer service systems
nork: Bender, Paul S.
Argitaratua: (1976)

CRM model design for customer services in bank
nork: Dinesh D Bhakkad

Effective customer service: ten steps for technical professions/
nork: Goetsch, David L.
Argitaratua: (2004)

Customer-driven services management
nork: S.Balachandran
Argitaratua: (1999)

Customer Service In Retailing
nork: Anil Mishra Ruchi Gupta
Argitaratua: (2009)

Customer service operations : the complete guide
nork: Blanding, Warren
Argitaratua: (1991)

Customer care
nork: Bee, Frances; Author, et al.
Argitaratua: (2000)

Customer service training 101 : quick and easy techniques that get great results /
nork: Evenson, Renee
Argitaratua: (2005)

A Study on customer Service Measurement in Supermarkets to Ascertain the Service Quality Gaps
nork: Aysha Shahna,M

Hidden power of your customers four keys of growing your business through existing customers
nork: Carroll, Becky
Argitaratua: (2011)

Superior customer value strategies for winning and retaining customers
nork: Weinstein, Art
Argitaratua: (2012)

Building customer loyalty
nork: Linton, Ian; Author
Argitaratua: (1999)

Complete idiot`s guide to great customer service
nork: Karr,Ron
Argitaratua: (1998)

Services marketing: integrating customer focus across the firm
nork: Bitner, Mary Jo; Author, et al.
Argitaratua: (2003)

Customer service excellence:Trends and Strategies
nork: S.B.Nageswara Rao
Argitaratua: (2004)

Organisational schizophrenia: Impact on customer service quality
nork: Gopal K Gureja
Argitaratua: (2013)

Tourist customer service satisfaction an encounter approach
nork: Noe, Francis P
Argitaratua: (2012)

Customer Care
nork: Wendy Carter
Argitaratua: (1996)

Service design for business : a practical guide to optimizing the customer experience /
nork: Reason, Ben
Argitaratua: (2016)

Successful service operations management
nork: Metters, Richard
Argitaratua: (2003)

Customer service career success through customer loyalty
nork: Timm, Paul R.
Argitaratua: (2008)

Service chain management : technology innovation for the service business /
Argitaratua: (2008)

Customer service and banking codes and standards
Argitaratua: (2017)

Customers' perception towards micro insurance products and services of LIC in Kerala /
nork: Limna, M
Argitaratua: (2018)

Seven power strategies for building customer loyalty /
nork: Timm, Paul R.
Argitaratua: (2001)

Meeting Customer Needs
nork: Ian Smith
Argitaratua: (2008)

101 ways to boost customer satisfaction
nork: Foster,Timothy R V
Argitaratua: (1997)

Case Studies in Customer Relationship Management
nork: ICFAI

Extraordinary Customer service
nork: McCoy, Glen
Argitaratua: (2005)

Customer service for dummies
nork: Bailey, Keith; Leland, Karen
Argitaratua: (1997)

managing customer service /
nork: Hayes,Jenny
Argitaratua: (1998)