APA引文

Sturdy, A. (2001). Customer service: Empowerment and entrapment. Palgrave.

Chicago Edition Citation

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

MLA引文

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. Palgrave, 2001.

警告：這些引文格式不一定是100％准確.