APA citiranje

Sturdy, A. (2001). Customer service: Empowerment and entrapment. Palgrave.

Chicago Edition Citation

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

MLA citiranje

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. Palgrave, 2001.