Sturdy, A. (2001). Customer service: Empowerment and entrapment. Palgrave.
シカゴスタイル引用形Sturdy, Andrew. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.
MLA引用形式Sturdy, Andrew. Customer Service: Empowerment and Entrapment. Palgrave, 2001.
警告: この引用は必ずしも正確ではありません.