Citazione APA

Sturdy, A. (2001). Customer service: Empowerment and entrapment. Palgrave.

Stile di citazione Chicago

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

Citazione MLA

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. Palgrave, 2001.