APA način citiranja

Sturdy, A. (2001). Customer service: Empowerment and entrapment. Palgrave.

Čikaški stil citiranja

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

MLA način citiranja

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. Palgrave, 2001.