Style de citation APA

Sturdy, A. (2001). Customer service: Empowerment and entrapment. Palgrave.

Style de citation Chicago

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

Style de citation MLA

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. Palgrave, 2001.

Attention : ces citations peuvent ne pas être correctes à 100%.