APA aipamena

Sturdy, A. (2001). Customer service: Empowerment and entrapment. Palgrave.

Chicago Style aipamena

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

MLA aipamena

Sturdy, Andrew. Customer Service: Empowerment and Entrapment. Palgrave, 2001.