Style de citation APA

Fitzsimmons, J. A., & Fitzsimmons,, M. J. (2006). Service management: Operations, strategy, information technology. Tata McGraw-Hill.

Style de citation Chicago

Fitzsimmons, James A., et Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. New Delhi: Tata McGraw-Hill, 2006.

Style de citation MLA

Fitzsimmons, James A., et Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. Tata McGraw-Hill, 2006.