Παραπομπή APA

Heizer, J. H., & Nathan, J. (2005). Cases in total quality management: Manufacturing and services. Thomson.

Παραπομπή Chicago Style

Heizer, Jay H., και Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. Australia: Thomson, 2005.

Παραπομπή MLA

Heizer, Jay H., και Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. Thomson, 2005.