APA Edition Citation

Hayes,Jenny, & Dredge, . f. (1998). managing customer service. Gower.

Chicago Edition Citation

Hayes,Jenny, and frances Dredge. Managing Customer Service. Aldershot: Gower, 1998.

MLA Edition Citation

Hayes,Jenny, and frances Dredge. Managing Customer Service. Gower, 1998.

Warning: These citations may not always be 100% accurate.