rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Customer care excellence: how to create an effective customer focus
  name:
    name part: Cook, Sarah
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: New Delhi
    publisher: Kogan Page India Pvt Ltd
    date issued: 2004
    issuance: monographic
  physical description:
    extent: viii,248p..
  subject:
    topic: Internet
  subject:
    topic: customer Service
  subject:
    topic: Communications
  subject:
    topic: Service Strategy
  subject:
    topic: Sales Management
  classification: 658.812 COO/C
  identifier: 81-7554-205-5