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| LEADER |
00629cam a2200193ua 4500 |
| 020 |
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|a 81-7554-205-5
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| 082 |
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|a 658.812
|b COO/C
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| 100 |
0 |
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|a Cook, Sarah
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| 245 |
1 |
0 |
|a Customer care excellence: how to create an effective customer focus /
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| 260 |
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|a New Delhi:
|b Kogan Page India Pvt Ltd,
|c 2004.
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| 300 |
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|a viii,248p..
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| 650 |
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|a Internet
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| 650 |
0 |
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|a customer Service
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| 650 |
0 |
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|a Communications
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| 650 |
0 |
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|a Service Strategy
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| 650 |
0 |
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|a Sales Management
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| 942 |
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|c BK
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| 999 |
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|c 12705
|d 12705
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| 952 |
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|0 0
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|6 658_812000000000000_COO
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|9 13252
|a KUCL
|b KUCL
|d 2014-05-23
|l 0
|o 658.812 COO/
|p 15785
|r 2014-05-23
|w 2014-05-23
|y BK
|