APA ציטוט

Cook, S. (2004). Customer care excellence: How to create an effective customer focus. Kogan Page India Pvt Ltd.

Chicago Edition Citation

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. New Delhi: Kogan Page India Pvt Ltd, 2004.

ציטוט MLA

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. Kogan Page India Pvt Ltd, 2004.