Style de citation APA

Cook, S. (2004). Customer care excellence: How to create an effective customer focus. Kogan Page India Pvt Ltd.

Style de citation Chicago

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. New Delhi: Kogan Page India Pvt Ltd, 2004.

Style de citation MLA

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. Kogan Page India Pvt Ltd, 2004.