Citação norma APA

Knox,Simon, Maklan,Stan, Payne,Adrian, Peppard,Joe, & Ryals,Lynette. (2009). Customer Relationship Management: Perspectives from the Marketplace. Butterworth - Heinemann.

Citação norma Chicago

Knox,Simon, Maklan,Stan, Payne,Adrian, Peppard,Joe, and Ryals,Lynette. Customer Relationship Management: Perspectives from the Marketplace. Oxford: Butterworth - Heinemann, 2009.

Citação norma MLA

Knox,Simon, et al. Customer Relationship Management: Perspectives from the Marketplace. Butterworth - Heinemann, 2009.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.