Cita APA

Knox,Simon, Maklan,Stan, Payne,Adrian, Peppard,Joe, & Ryals,Lynette. (2009). Customer Relationship Management: Perspectives from the Marketplace. Butterworth - Heinemann.

Chicago Edition Citation

Knox,Simon, Maklan,Stan, Payne,Adrian, Peppard,Joe, i Ryals,Lynette. Customer Relationship Management: Perspectives from the Marketplace. Oxford: Butterworth - Heinemann, 2009.

Cita MLA

Knox,Simon, et al. Customer Relationship Management: Perspectives from the Marketplace. Butterworth - Heinemann, 2009.