Knox,Simon, Maklan,Stan, Payne,Adrian, Peppard,Joe, & Ryals,Lynette. (2009). Customer Relationship Management: Perspectives from the Marketplace. Butterworth - Heinemann.
استشهاد بنمط شيكاغوKnox,Simon, Maklan,Stan, Payne,Adrian, Peppard,Joe, و Ryals,Lynette. Customer Relationship Management: Perspectives from the Marketplace. Oxford: Butterworth - Heinemann, 2009.
MLA استشهادKnox,Simon, et al. Customer Relationship Management: Perspectives from the Marketplace. Butterworth - Heinemann, 2009.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.