Oakland.,John S. (2008). Total Organizational Excellence: Achieving World-Class Performance. Butterworth- Heinmann.
Chicago Edition CitationOakland.,John S. Total Organizational Excellence: Achieving World-Class Performance. Oxford: Butterworth- Heinmann, 2008.
Cita MLAOakland.,John S. Total Organizational Excellence: Achieving World-Class Performance. Butterworth- Heinmann, 2008.
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