APA ציטוט

Buttle,Francis. (2009). Customer Relationship Management: Concepts and Tools. Butterworth - Heinmann.

Chicago Edition Citation

Buttle,Francis. Customer Relationship Management: Concepts and Tools. Oxord: Butterworth - Heinmann, 2009.

ציטוט MLA

Buttle,Francis. Customer Relationship Management: Concepts and Tools. Butterworth - Heinmann, 2009.