Buttle,Francis. (2009). Customer Relationship Management: Concepts and Tools. Butterworth - Heinmann.
Citación estilo ChicagoButtle,Francis. Customer Relationship Management: Concepts and Tools. Oxord: Butterworth - Heinmann, 2009.
Cita MLAButtle,Francis. Customer Relationship Management: Concepts and Tools. Butterworth - Heinmann, 2009.
Warning: These citations may not always be 100% accurate.