Besterfield,Dale H, & Michna,Carol Besterfield. (2008). Total Quality Management (3.). Dorling Kindersley Pvt. Ltd.
Chicago Edition CitationBesterfield,Dale H, and Michna,Carol Besterfield. Total Quality Management. 3. India: Dorling Kindersley Pvt. Ltd, 2008.
Deismireacht MLABesterfield,Dale H, and Michna,Carol Besterfield. Total Quality Management. 3. Dorling Kindersley Pvt. Ltd, 2008.
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