APA ציטוט

Karr,Ron, & Blohowiak,Don. (1998). Complete idiot`s guide to great customer service. Prentice-Hall of India Pvt.Ltd.

Chicago Edition Citation

Karr,Ron, and Blohowiak,Don. Complete Idiot`s Guide to Great Customer Service. New Delhi: Prentice-Hall of India Pvt.Ltd, 1998.

ציטוט MLA

Karr,Ron, and Blohowiak,Don. Complete Idiot`s Guide to Great Customer Service. Prentice-Hall of India Pvt.Ltd, 1998.