Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries

Eitemau Tebyg

• Delivering satisfaction and service quality:a customer-based approach for libraries
  gan: Hernon, Peter
  Cyhoeddwyd: (2009)
• Delivering satisfaction and service quality: a cutomer based approach for libraries
  gan: Peter Hernon
  Cyhoeddwyd: (2013)
• Analysis of customer satisfaction data /
  gan: Allen, Derek R.
  Cyhoeddwyd: (2010)
• Measuring and managing customer satisfaction going for the gold
  gan: Kessler, Sheila
  Cyhoeddwyd: (1996)
• Delivering satisfaction and service quality
  Cyhoeddwyd: (2009)