Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries

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• Delivering satisfaction and service quality:a customer-based approach for libraries
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  Gepubliceerd in: (2009)
• Delivering satisfaction and service quality: a cutomer based approach for libraries
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  Gepubliceerd in: (2013)
• Analysis of customer satisfaction data /
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• Measuring and managing customer satisfaction going for the gold
  door: Kessler, Sheila
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• Delivering satisfaction and service quality
  Gepubliceerd in: (2009)