Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries

Podobne knjige/članki

• Delivering satisfaction and service quality:a customer-based approach for libraries
  od: Hernon, Peter
  Izdano: (2009)
• Delivering satisfaction and service quality: a cutomer based approach for libraries
  od: Peter Hernon
  Izdano: (2013)
• Analysis of customer satisfaction data /
  od: Allen, Derek R.
  Izdano: (2010)
• Measuring and managing customer satisfaction going for the gold
  od: Kessler, Sheila
  Izdano: (1996)
• Delivering satisfaction and service quality
  Izdano: (2009)