Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries

Antzeko izenburuak

• Delivering satisfaction and service quality:a customer-based approach for libraries
  nork: Hernon, Peter
  Argitaratua: (2009)
• Delivering satisfaction and service quality: a cutomer based approach for libraries
  nork: Peter Hernon
  Argitaratua: (2013)
• Analysis of customer satisfaction data /
  nork: Allen, Derek R.
  Argitaratua: (2010)
• Measuring and managing customer satisfaction going for the gold
  nork: Kessler, Sheila
  Argitaratua: (1996)
• Delivering satisfaction and service quality
  Argitaratua: (2009)