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| LEADER |
00654nam a2200181Ia 4500 |
| 008 |
140316s9999 xx 000 0 und d |
| 020 |
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|a 8184082428
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| 082 |
|
|
|a 025.5
|b HER/DE
|
| 100 |
|
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|a Hernon,Peter
|
| 245 |
|
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|a Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries
|
| 260 |
|
|
|a New Delhi
|b Indiana Publishing House
|c 2009
|
| 300 |
|
|
|a 181
|
| 650 |
|
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|a customer satisfaction
|
| 650 |
|
|
|a LIBRARY SCIENCE
|
| 700 |
|
|
|a Whitman,John
|
| 942 |
|
|
|2 ddc
|c REF
|
| 999 |
|
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|c 21003
|d 21003
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 025_500000000000000_HER_DE
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|9 28856
|a KAUCLV
|b KAUCLV
|c CLOSEDREF
|d 2014-03-18
|o 025.5 HER/DE
|p 218197
|r 2014-03-18
|w 2014-03-18
|y BK
|