Cita APA

Hernon,Peter, & Whitman,John. (2009). Delivering Satisfaction and Service Quality: A customer-Based Approach for Libraries. Indiana Publishing House.

Chicago Edition Citation

Hernon,Peter, i Whitman,John. Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries. New Delhi: Indiana Publishing House, 2009.

Cita MLA

Hernon,Peter, i Whitman,John. Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries. Indiana Publishing House, 2009.