APA način citiranja

Newell, F. (2004). Why crm doesn't work: How to win by letting customers manage the relationship (1.). Koganpage.

Čikaški stil citiranja

Newell, Frederick. Why Crm Doesn't Work: How to Win by Letting Customers Manage the Relationship. 1. New Delhi: Koganpage, 2004.

MLA način citiranja

Newell, Frederick. Why Crm Doesn't Work: How to Win by Letting Customers Manage the Relationship. 1. Koganpage, 2004.