Bhavi Chhaya. (2013). Customer Relationship Management (1st.). Centrum Press.
Chicago Style aipamenaBhavi Chhaya. Customer Relationship Management. 1st. New Delhi: Centrum Press, 2013.
MLA aipamenaBhavi Chhaya. Customer Relationship Management. 1st. Centrum Press, 2013.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.