APA Edition Citation

Frances Frei & Anne Morriss. (2012). Un Common Service: How to win by putting customers at the core of your business (1st.). Harvard Business Review Press.

Chicago Edition Citation

Frances Frei and Anne Morriss. Un Common Service: How to Win by Putting Customers at the Core of Your Business. 1st. Massachusetts: Harvard Business Review Press, 2012.

MLA Edition Citation

Frances Frei and Anne Morriss. Un Common Service: How to Win by Putting Customers at the Core of Your Business. 1st. Harvard Business Review Press, 2012.