APA Edition Citation

Carlaw, P., & Deming, V. K. (2004). Big book of Customer Service Training Games. Tata Mc Graw -Hill Publishing Company Limited.

Chicago Edition Citation

Carlaw, Peggy, and Vasudha Kathleen Deming. Big Book of Customer Service Training Games. New Delhi: Tata Mc Graw -Hill Publishing Company Limited, 2004.

MLA Edition Citation

Carlaw, Peggy, and Vasudha Kathleen Deming. Big Book of Customer Service Training Games. Tata Mc Graw -Hill Publishing Company Limited, 2004.

Warning: These citations may not always be 100% accurate.