Kim, H., Steve, B., & Toni, H. (2009). Services marketing text and cases (3.). Palgrave Macmillan.
Chicago Edition CitationKim, Haris, Baron Steve, and Hilton Toni. Services Marketing Text and Cases. 3. UK: Palgrave Macmillan, 2009.
MLA Edition CitationKim, Haris, et al. Services Marketing Text and Cases. 3. Palgrave Macmillan, 2009.
Warning: These citations may not always be 100% accurate.