APA Edition Citation

Kathryn, K. M., Madeleine, P., Richard, M., & steve, W. (2006). Service Operations Management. Cengage Learning India Private Limited.

Chicago Edition Citation

Kathryn, King Metters, Pullman Madeleine, Metters Richard, and Walton steve. Service Operations Management. New Delhi: Cengage Learning India Private Limited, 2006.

MLA Edition Citation

Kathryn, King Metters, et al. Service Operations Management. Cengage Learning India Private Limited, 2006.