APA citiranje

Besterfield Michna, C., Besterfield -Sacre, M., Besterfield, D. H., & Besterfield, G. H. (2007). Total Quality Management (3.). Pearson Education.

Chicago Edition Citation

Besterfield Michna, Carol, Mary Besterfield -Sacre, Dale H. Besterfield, and Glen H. Besterfield. Total Quality Management. 3. New Delhi: Pearson Education, 2007.

MLA citiranje

Besterfield Michna, Carol, et al. Total Quality Management. 3. Pearson Education, 2007.