APA Edition Citation

Besterfield-Michna, C., Besterfield, D. H., Besterfield, G. H., & Besterfield-Sacre, M. (2008). Total Quality Management (3.). Prentice Hall of India.

Chicago Edition Citation

Besterfield-Michna, Carol, Dale H. Besterfield, Glen H. Besterfield, and Mary Besterfield-Sacre. Total Quality Management. 3. New Delhi: Prentice Hall of India, 2008.

MLA Edition Citation

Besterfield-Michna, Carol, et al. Total Quality Management. 3. Prentice Hall of India, 2008.