Creating Customer Delight : How and why of CRM

Liknande verk

• Creating customer delight: the how and why of CRM /
  av: Seth, Rakesh .
  Publicerad: (1999)
• Exploiting CRM: connecting with customers /
  av: Molineum, Patrick .
  Publicerad: (2002)
• Why CRM doesn`t work : how to win by letting customers manage the relationship /
  av: Newell, Frederick .
  Publicerad: (2004)
• Customer relationship management (CRM)
  av: Singh, P P; Kumar, N Jinender
  Publicerad: (2009)
• Why CRM doesn't work: How to win by letting customers manage the relationship
  av: Newell, Frederick
  Publicerad: (2004)