Creating Customer Delight : How and why of CRM

Gelijkaardige items

• Creating customer delight: the how and why of CRM /
  door: Seth, Rakesh .
  Gepubliceerd in: (1999)
• Exploiting CRM: connecting with customers /
  door: Molineum, Patrick .
  Gepubliceerd in: (2002)
• Why CRM doesn`t work : how to win by letting customers manage the relationship /
  door: Newell, Frederick .
  Gepubliceerd in: (2004)
• Customer relationship management (CRM)
  door: Singh, P P; Kumar, N Jinender
  Gepubliceerd in: (2009)
• Why CRM doesn't work: How to win by letting customers manage the relationship
  door: Newell, Frederick
  Gepubliceerd in: (2004)