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| LEADER | 00468nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140306s9999 xx 000 0 und d | ||
| 041 | |a eng | ||
| 100 | |a Woods, John | ||
| 245 | |a Best practices in customer services | ||
| 260 | |a New York |b AMACOM |c 1999 | ||
| 300 | |a 414 | ||
| 365 | |b Rs.1909.61/- | ||
| 650 | |a Internet | ||
| 700 | |a Zemke, Roke | ||
| 942 | |2 ddc |c BK | ||
| 999 | |c 185996 |d 185996 | ||
| 952 | |0 0 |1 0 |2 ddc |4 0 |7 0 |9 191905 |a KAUCBV |b KAUCBV |g 1909.61 |r 2014-03-22 |w 2014-03-22 |y BK | ||