Παραπομπή APA

Woods, J., & Zemke, R. (1999). Best practices in customer services. AMACOM.

Παραπομπή Chicago Style

Woods, John, και Roke Zemke. Best Practices in Customer Services. New York: AMACOM, 1999.

Παραπομπή MLA

Woods, John, και Roke Zemke. Best Practices in Customer Services. AMACOM, 1999.