Gray, J. L., & Harvey, T. W. (1992). Quality values banking: Effective management systems that in create earnings, lower costs, anD provide competitive customer service. John Wiley and Sons ,Inc.
Citación estilo ChicagoGray, Janet L., and Thomas W. Harvey. Quality Values Banking: Effective Management Systems That in Create Earnings, Lower Costs, AnD Provide Competitive Customer Service. New York: John Wiley and Sons ,Inc, 1992.
Cita MLAGray, Janet L., and Thomas W. Harvey. Quality Values Banking: Effective Management Systems That in Create Earnings, Lower Costs, AnD Provide Competitive Customer Service. John Wiley and Sons ,Inc, 1992.
Warning: These citations may not always be 100% accurate.