APA Edition Citation

Gummesson, E., Olsen, M. D., & Teare, R. (1996). Service quality in Hospitality organizations. Cassell.

Chicago Edition Citation

Gummesson, Evert, Michael D. Olsen, and Ruchard Teare. Service Quality in Hospitality Organizations. London: Cassell, 1996.

MLA Edition Citation

Gummesson, Evert, et al. Service Quality in Hospitality Organizations. Cassell, 1996.